Associate Patient Care Coordinator

UnitedHealth Group • San Tan Valley, AZ

9d • $16 - $29 • Onsite

About The Position

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Requirements

• High School Diploma/GED
• 1+ year of medical front office experience
• Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• Excellent communication skills and phone etiquette
• Strong attention to detail
• Ability to multi-task
• Ability to manage time effectively and work independently

Nice To Haves

• 1+ year of related healthcare experience, including scheduling experience
• Knowledge of medical terminology
• EMR experience
• Office Administrative / Receptionist / Clerical experience in a medical environment

Responsibilities

• Call patients to remind them of scheduled appointments
• Support the Clinical team in chart preparation and request medical information
• Explain the process of the wellness visit to patients including, but not limited to what is involved, who the provider is, and the location of the specialist office. Ability to directly schedule patients into all listed clinics to ensure a seamless transition for patients
• Responsible for obtaining “expert” level knowledge of the inter-workings of the Medicare Advantage plans
• Responds effectively to incoming patient calls and communicates pertinent information to designee to provide for continuity and optimal care
• Attends departmental meetings and provides constructive recommendations for areas of improvement
• Documents pertinent patient information in the electronic medical record as it relates to job function
• Coordinate with various providers, team members and outreach team regarding any scheduling guidelines
• Meets established productivity, schedule adherence, and quality standards
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned

Benefits

• Competitive base pay
• Comprehensive benefit program
• Performance rewards
• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account
• Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability
• Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED