Associate Patient Care Coordinator
About The Position
Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Lake Success, NY. Optum is a clinician-led care organization focused on improving healthcare delivery. As part of the Optum Care Delivery team, the Associate Patient Care Coordinator will support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. This role is crucial in supporting the team's financial, clinical, and service goals. The position requires completion of set processes and protocols and cooperative work with the care team. Optum emphasizes a fulfilling career with opportunities to advance community health and contribute new practice ideas. The organization values caring, connection, and growth. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The Associate Patient Care Coordinator supports the team in meeting financial, clinical, and service goals.
Requirements
- High School Diploma or GED
- 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of customer service or Healthcare related experience
- Ability to work a 37.5-hour flexible weekly schedule.
- Monday, Wednesday and Thursday 10:00 am to 6:00 pm
- Tuesday 11:00 am to 7:00 pm
- Friday 8:00 am to 4:00 pm.
- Rotating Saturday or Sunday from 8:00 am to 1:00 pm
Nice To Haves
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- Knowledge of insurance carriers and managed care plans
- 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greets patients, family members and guests with a friendly smile
- Obtain accurate and updated patient information, such as name, address, insurance information
- Perform insurance verification on the date of service
- Scheduling appointments and procedures in an organized and efficient manner
- Answering incoming and outgoing telephone calls promptly and courteously
- Follow the Payment Security policy and procedures according to Optum Medical guidelines
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Ability to maintain the in basket messaging
- Check In and Check Out Patients
- Perform referral documentation promptly
- Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
- Adhere to the standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Comfortable working in high pace environment
- Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
- Assure the continuity of care through scheduling and tracking systems
- Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
- Comply with administrative policies to ensure quality of care
- All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- Crosstrain and help in other locations if needed
- Performs other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
