Associate Patient Care Coordinator

UnitedHealth Group•Katonah, NY

12d•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join their team in Katonah, NY. As a member of the Optum Care Delivery team, you will be an integral part of the vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data, and support of a global organization behind you so you can help your patients live healthier lives. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. This role supports the teams in meeting financial, clinical, and service goals.

Requirements

High School Diploma or GED
1+ years of customer service
Intermediate computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
Ability to maintain work tasks in an efficient manner
Ability to work a 40-hour work week to include: Rotating one late night shift until 7:30 pm and to include rotating Saturdays between the hours of 9:00 am to 3:00pm
Ability to maintain patient confidentiality and abiding by all HIPAA and OSHA requirements

Nice To Haves

Experience working with an electronic health record (EPIC)
Knowledge of Medical terms
1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
File, Fax and maintain medical records
Confirms and schedule appointments
Answering incoming and outgoing telephone calls promptly and courteously
Follow the payment Security policy and procedures according to Optum Medical guidelines
Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
Check In and Check Out patients
Ability to maintain and work the front desk in-basket pool
Perform referral documentation promptly
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Comfortable working in high pace environment
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Crosstrain and help in other locations if needed
Performs other duties as assigned