Associate Patient Care Coordinator

UnitedHealth Group•Miller Place, NY

7d•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Miller Place, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live, aiming to make healthcare better for everyone. As part of the Optum Care Delivery team, you will have the support of a global organization to help patients live healthier lives. The Pediatric Ophthalmology and Strabismus department, part of Optum, is looking for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The position supports the team in meeting financial, clinical, and service goals.

Requirements

High School Diploma or GED
1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or Healthcare related experience
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

1+ years of experience working in medical front office/ Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Experience working with an electronic health record (EPIC)
Knowledge of Medical terms

Responsibilities

Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
File, Fax and maintain medical records
Confirms and schedule appointments
Answering incoming and outgoing telephone calls promptly and courteously
Follow the Payment Security policy and procedures according to Optum Medical guidelines
Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
Check In and Check Out patients
Ability to maintain and work the front desk in-basket pool
Perform referral documentation promptly
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Comfortable working in high pace environment
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Performs other duties as assigned