Associate Patient Care Coordinator

UnitedHealth Group • Redlands, CA

10h • $16 - $29 • Onsite

About The Position

The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Requirements

• High School Diploma/GED
• 6+ months of experience in customer service
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Answer all incoming calls for appointments using professionalism and excellent phone etiquette
• Schedule patient requests for appointments in accordance with physician and/or department requirements, and coordinate these appointments with applicable departments as required
• Identify and apply changes in patient information, including patient address, phone number, name, insurance company, etc. following company procedures
• Identify insurance plans that require referrals and engage the necessary process on behalf of the patient or EPIC
• Reschedule appointments as required
• Distribute patient questionnaires as needed
• Assist in training new employees in the proper process and procedures as directed by the Appointments Supervisor
• Cross training with another department as needed
• Assist in recording and processing referrals, web appointments, and other departmental paperwork as required
• Discuss with patient that balance of account is due at check-in
• Other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED