Associate Patient Care Coordinator

UnitedHealth Group • Phoenix, AZ

5d • Onsite

About The Position

The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Requirements

• High School Diploma/GED
• 1+ years of experience in customer service
• 6+ months of demonstrated experience working with health insurance systems and processes
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Make an estimate of 30-50 outbound calls to schedule patients
• Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Performing front desk responsibilities when cross team coverage is needed
• Manages cashier box and daily deposits according to company policies
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED