Associate Patient Care Coordinator

UnitedHealth Group•Hopewell Junction, NY

2d•Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Hopewell Junction, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live. As part of the Optum Care Delivery team, the role contributes to the vision of making healthcare better for everyone. Optum provides clinical resources, data, and support from a global organization to help patients live healthier lives. The organization aims to provide an exceptional career experience, empowering employees to live their best lives at work and home. The role offers the fulfillment of advancing community health with the excitement of contributing new practice ideas that could improve care for millions. The Optum Hopewell Junction location has an immediate opening for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The position supports the team in meeting financial, clinical, and service goals.

Requirements

High School Diploma/GED
1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or Healthcare related experience
Ability to exhibit excellent interpersonal skills
Ability to travel 10%25 to cover other offices as needed and have reliable transportation
Knowledge of medical terminology
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care team
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

Experience working with an electronic health record (EPIC)
1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
1+ years of Knowledge of medical terms
Bilingual (English\ Spanish)

Responsibilities

Obtain accurate and updated patient information, such as name, address, insurance information
Assists patients with signing in and completing registration
Enters and scans patient’s demographic and insurance information into Epic
Verifies insurance eligibility and benefit information; informs patients of insurance benefits
Collects co-payments and patient balances according to OPTUM payment guidelines
Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
Confirms and schedule appointments
Obtain patient signatures for required documents
File and maintain medical records
Answering incoming and outgoing telephone calls promptly and courteously
Perform referral documentation promptly
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Comfortable working in high pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Cross-train and help in other locations if needed
Performs other duties as assigned