Associate Patient Care Coordinator

UnitedHealth Group • Poughkeepsie, NY

4d • $16 - $29 • Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Poughkeepsie, NY. Optum is a clinician-led care organization focused on improving healthcare delivery. As part of the Optum Care Delivery team, you will contribute to making healthcare better for everyone, supported by the resources of a global organization. The role involves completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, adhering to Lean processes, and supporting the team in meeting financial, clinical, and service goals. The schedule is Monday through Friday, a 40-hour work week, with hours determined by the supervisor between 8:00 am and 5:00 pm. The location is 30 Columbia Street, Third Floor, Poughkeepsie, NY 12601.

Requirements

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare experience
• Ability to travel to other offices if needed
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

• Experience working with an electronic health record (EPIC)
• Knowledge of medical terminology
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or healthcare experience

Responsibilities

• Greets patients, family members and guests with a friendly smile
• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Scheduling appointments and procedures in an organized and efficient manner
• Answering incoming and outgoing telephone calls promptly and courteously
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Ability to maintain the in-basket messaging
• Check In and Check Out Patients
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Crosstrain and help in other locations if needed
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED