Associate Patient Call Representative
SCA Health•UNAVAILABLE, UNAVAILABLE
About The Position
The Associate Patient Call Representative interfaces with patients primarily through inbound and outbound calls to assist with inquiries. Representatives receive or collect payments and resolve issues during a single call when possible, or escalate issues and follow up as needed. The role also supports patients with insurance, billing, account adjustments, refunds, estimates, records, and related questions.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Experience in accounts receivable (A/R), billing, and/or insurance verification.
- Healthcare experience.
Nice To Haves
- Bilingual.
Responsibilities
- Take inbound calls from patients and make outbound calls to patients.
- Resolve patient inquiries during the initial call whenever possible, and promptly follow up on inquiries requiring escalation or additional research.
- Follow up on all patient voicemails within 24 hours.
- Educate patients on how to understand their Explanation of Benefits (EOB).
- Take payments from patients.
- Provide requested documentation and records.
- Consistently achieve defined metrics.
- Read and understand contracts with insurance companies.
- Review accounts and determine whether an adjustment or refund is required.
- Verify insurance.
- Provide patient estimates.
- Verify and update patient demographic information.
- Research and locate missing payments.
- Review clinical information to determine whether a coding review is required.
Benefits
- Medical coverage.
- Dental coverage.
- Vision coverage.
- 401(k) plan with company match.
- Paid time off.
- Life insurance.
- Disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
