Associate Partner Success Manager - Texas

Curriculum Associates • US TX Remote, TX

5d • Remote

About The Position

The Associate Partner Success Manager works on the Partner Success team. They will partner with all teams across our Service department and are responsible for managing our small- to medium-sized implementations. Implementations include the set-up and support of a range of Curriculum Associates' products, including i-Ready & Ready. This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs.

The Partner Success team is perfect for someone who embraces the concept of “selling through service” and who has a strong understanding of the classroom environment. When you join our team, you become an expert on our products, daily classroom issues, and the latest industry trends, and apply your knowledge according to the educational landscape within your assigned territory. You can expect to partner with other members of the implementation service team to ensure our educators are supported throughout every step in the partnership process.

As one of the first people a new CA customer encounters, you’ll provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction; you’ll be an ambassador of CA
You’ll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time
Through regular check-ins, you’ll address and resolve educator concerns and capture educator feedback on our products
You’ll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom
You’ll notice and cultivate “champions” and “partners” in your assigned districts to strengthen program implementation
You’ll partner with various members of our implementation service teams on retention through identification and quick intervention for “at risk” accounts
You’ll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization
You’ll support new and prospective implementations by retrieving information for proper set-up of accounts
You’ll identify opportunities for expansions within existing implementations and relay this information to our sales team

Requirements

• Bachelor’s degree (Education or Marketing/Business preferred)
• Active listener with strong communication skills
• Ability to maintain accuracy and attention to detail in a fast-paced environment
• Strong organizational and time-management skills, along with the ability to multi-task
• Ability to collaborate with a wide range of people and disciplines
• Natural problem-solving and analytical capability
• Comfortable or proficient in Word, Excel, PowerPoint, and Outlook
• Energized by the prospect of learning new technology and systems
• Comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation

Nice To Haves

• Educators within the K-12 space

Responsibilities

• Manage small- to medium-sized implementations, including the set-up and support of Curriculum Associates' products.
• Drive annual license renewal and upsell processes through high-quality service.
• Develop and execute implementation plans for assigned accounts.
• Address and resolve educator concerns and capture feedback through regular check-ins.
• Uncover trends in data to highlight student performance and needs, using data as a coaching tool.
• Identify and cultivate "champions" and "partners" within assigned districts.
• Partner with implementation service teams on retention by identifying and intervening with "at risk" accounts.
• Secure renewals by developing relationships with key decision-makers and supporting users.
• Support new and prospective implementations by retrieving information for account set-up.
• Identify opportunities for expansions within existing implementations and relay this information to the sales team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401k plan with employer match
• Flexible vacation and sick policy
• Twelve paid holidays
• Winter office closure between Christmas and New Year's
• Opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level