Associate Operations Systems Analyst

COPT Defense Properties•Annapolis Junction, MD

15h

About The Position

This role is responsible for inputting, managing, coordinating, and facilitating tenant service request projects within Yardi Facility Manager, ensuring accuracy and assisting with maintenance and upgrades. The position provides support to users, manages the customer experience, and ensures timely completion of tickets. Additionally, the role involves preparing and analyzing reports related to property management efficiency and financials, assisting with budget preparation, and performing market research. Vendor management, including identifying new vendors and coordinating subcontractor access, is also a key responsibility. Support for the Facility Security Program, including process initiation, scheduling, and visitor administration, is required. The role demands strong organizational, analytical, and interpersonal skills, with the ability to work independently and maintain professional demeanor while carrying appropriate government credentials.

Requirements

High school diploma or equivalent required.
1-3 years of professional project management-based experience and experience with Government procedures and policies.
Minimum of four years experience in Computerized Maintenance Management Systems (CMMS), Yardi Facility Manager preferred.
Proficiency in Microsoft Office and Windows Suite (Word, Excel, Outlook, etc).
Ability to easily adapt to new and changing technology platforms.
Ability to work independently and interact across an organization with minimal supervision.
Demonstrate a high degree of organization, planning, judgment & time management.
Exceptional interpersonal and customer service abilities.
Solid analytical and problem-solving skills to analyze potential impacts and translate research information into viable recommendations for action.
Ability to prepare and manage projects, bids, and invoices.
Possess good organizational skills and be detail oriented.
Maintain a professional demeanor.
Required to carry and maintain appropriate Government credentials.
Must be eligible to obtain, maintain, and carry appropriate Government credentials.

Nice To Haves

Yardi Facility Manager experience preferred.

Responsibilities

Input, manage, coordinate, and facilitate all tenant service request projects in Yardi Facility Manager, monitoring for accuracy.
Assist with maintenance and upgrades.
Provide support to users with questions or problems.
Facilitate requests from Chief Building Technicians including but not limited to adjusting maintenance schedules, updating asset information, and changing and/or modifying Building Technician access to Yardi Facility Manager.
Maintain team project calendar to include maintenance schedule, projects, after-hours teams and on-call schedule updates.
Prioritize services requested and align workload of external and internal resources, including adjusting and redirecting as needed.
Manage the customer experience and deliver the highest level of customer service throughout execution of service request projects.
Maintain positive communication and exceptional follow-up with building tenants, vendors, contractors, and internal contacts.
Ensure timely completion and proper close-out of tickets, ensuring they meet company standards/specifications.
Prepare, deliver and analyze reporting related to property management efficiency and financials.
Prepare and analyze report queries requests from Property Management and Operations teams (including Chief Building Techs).
Assist with budget preparation for facility systems Operations and Maintenance (O&M) budget lines.
Assist with required government reports for Facility Systems.
Perform market research, identify trends in tenant needs, and recommend opportunities for greater efficiency.
Identify new vendors and building services to improve the portfolio.
Coordinate and monitor access for subcontractors performing maintenance or repair work.
Work closely with Project Engineering team, providing support with project proposals, coordinating escorts, outages, and required documentation.
Support the Facility Security Program as needed. Includes but is not limited to process initiation and scheduling, visitor requests, briefing coordination, visitor administration, escort services, travel requests, file maintenance, etc.
Effectively communicate with internal Assistant Facility Security Officer (AFSO) and Facility Security Officer (FSO) as well as the USG customer.