Associate Operations Specialist, Commercial Energy Efficiency Programs

ICF•Oklahoma City, OK

3d•Remote

About The Position

The Associate Operations Specialist role provides support for field-based staff, a network of Trade Allies, and other program participants. You will work as part of ICF’s Commercial and Industrial energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed. The Associate Operations Specialist interfaces with manufacturers, retailers, Trade Allies, customers, engineers & consultants, and reviews project application forms and submittals to ensure compliance with program policies and procedures. If you have strong communication skills, like engaging with customers, Trade Allies, and other stakeholders, and possess experience or knowledge of Energy Efficiency programs, this role could be ideal for you. You’ll collaborate with an enthusiastic, skilled, and multidisciplinary team as well as national experts to achieve client goals.

Requirements

Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience
Must be able to pass a background check and drug screening
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving, and decision-making capabilities
Team player with the ability to work in a fast-paced environment
Ability to work with all levels of internal staff, as well as outside clients and vendors
Ability to manage multiple priorities

Nice To Haves

Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
Experience reviewing blueprints, floor plans and other documentation related to building equipment specifications

Responsibilities

Provide support for field-based staff and a network of participating Trade Allies.
Maintain ongoing communications with participating contractors, customers, and consultants.
Address, resolve, or escalate customer and contractor questions related to program participation as needed.
Review and process project application forms and submittals.
Review technical specifications, calculations, and cost estimates for energy efficiency projects.
Analyze technical specifications, calculations, and cost estimates for energy efficiency projects.
Assist technical teams in upholding QA/QC standards and program guidelines.
Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
Process program incentive payments per established policies and procedures.
Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.