Associate Operations Specialist, Commercial Energy Efficiency Programs

ICF•Oklahoma City, OK

4d•Remote

About The Position

The Associate Operations Specialist plays a crucial role in supporting the efficient and effective management of energy and environmental programs and projects. You will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations. If you have strong communication and data analysis skills, enjoy solving problems, and possess experience or knowledge of Energy Efficiency programs, this role could be ideal for you. You’ll collaborate with an enthusiastic, skilled, and multidisciplinary team as well as national experts to achieve client goals.

Requirements

Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience
Must be able to pass a background check and drug screening
Sound business ethics, including the protection of proprietary and confidential information.
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving, and decision-making capabilities
Team player with the ability to work in a fast-paced environment
Ability to work with all levels of internal staff, as well as outside clients and vendors
Ability to manage multiple priorities

Nice To Haves

Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
Experience reviewing blueprints, floor plans and other documentation related to building equipment specifications
Experience with Power BI (or similar data visualization tool).
Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.
Experience with data management, invoicing and reporting.

Responsibilities

Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
Develop and share best practices across the team and organization.
Collaborate with IT, Marketing, and Customer Care teams.
Conduct analyses to identify trends, issues, and opportunities for improvement.
Manage key deliverables such as reporting, forecasting, client invoices and key performance indicators (KPI).
Coordinate with cross-functional teams and manage client-facing presentations.
Assist with processing incoming project applications and technical review.
Review project application forms and submittits to ensure compliance with program policies and procedures.
Assign project applications for further processing and review per program policies and procedures.
Assist with customer and contractor inquiries.
Coordinate quality control follow-up on project inspections and customer surveys as appropriate.