Associate Operations Marketing Manager (On-Site)

ACE Hardware•Oak Brook, IL

4d•$88,400 - $110,700•Onsite

About The Position

The Associate Operations Marketing Manager is responsible for leading communications, training, and ongoing operational support for our Ace Rewards Program, both internally and externally. This role owns the communication strategy for all program incentives, including corporate communications, ACENET content, and the annual Ace Rewards calendar planning process. In this role you will serve as the primary point of contact for Ace retailers, field teams, and Ace Care Center leadership and agents, you will ensure consistent, clear, and effective program execution.

Requirements

Minimum 3 years or progressive marketing experience, with hands-on responsibility for program execution, promotions, and Marketing Campaign coordination
Excellent verbal and written communication skills, with experience representing a team or program in trainings, presentations, planning sessions, and stakeholder forums
Strong organizational skills and project management skills, with strong ability to manage multiple initiatives simultaneously
Demonstrated ability to proactively identify opportunities, rally the right stakeholders, and drive decisions forward in a fast-paced environment
Bachelor’s degree in Marketing, Advertising, or Business

Nice To Haves

Experience with customer-focused or loyalty-based programs preferred
5 years of progressive marketing experience
Experience in advertising, creative design and development, or branding a plus

Responsibilities

Lead and execute all internal communication strategies to support loyalty program incentives across multiple channels
Manage and execute Ace Rewards CRM strategies across Ace Hardware, with a focus on driving customer retention and strengthening loyalty
Develop and maintain operational materials (such as SOPs, user guides, etc.) to drive program adoption and increase program performance
Partner with the Loyalty Business Manager to develop integrated marketing strategies to support key program benefits and events
Own the planning process for Ace Rewards promotional calendar (including all execution support materials), ensuring alignment with and seamless delivery across channels
Design and deliver training programs and content for retailers, field teams, and internal stakeholders
Monitor performance metrics and feedback to identify opportunities for optimization and continuous program improvement
Assist with major events, including conventions and retailer visits, by developing materials and managing follow-ups

Benefits

Incentive opportunities
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
21 days of vacation immediately available (prorated in the first year)
Up to 6 paid holidays depending on the month of hire
Company Car, phone and fuel card are provided for field-based positions
Annual Ace Cares Week
20 hours off work per year to volunteer at an organization of your choice
Opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
On-site classes
Facilitator-led courses
Generous tuition assistance program
Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
Birth/Adoption bonding paid time off
Adoption cost reimbursement
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Identity theft protection