Marketing Operations, Associate Manager

Best Buy•Richfield, MN

2d•$71,800 - $128,150•Hybrid

About The Position

As the Marketing Operations Associate Manager, you will be responsible for effective business-side management and support for key marketing tools, including Workfront, a critical component of the suite of tools that enable efficient and effective campaign management within Best Buy Marketing and Ads Organizations. You will partner closely with technical teams, helping to support smooth platform administration and assisting in translating business needs to the tech teams by providing requirements for tool development, test functionality, process, and training. You will drive operational excellence, providing user and tool support that enables partners to work efficiently and effectively. You will be leveraged in the continued development of source system technologies, serving as a business-side system & process expert. The Marketing Operations Associate Manager will serve as a primary resource for Workfront user tool questions and troubleshooting, as well as providing ongoing assistance for operational run-the-business activities.

Requirements

5+ years of experience in Marketing Operations, Enablement, Project Management, or related roles.
3+ years of experience working in content management systems/tools or related disciplines
Ability to manage multiple initiatives simultaneously in a fast-paced, changing environment
Excellent written and verbal communication skills, including experience creating documentation, training materials, and process guides
Proven ability to troubleshoot user issues and provide excellent operational support and governance.

Nice To Haves

Proficiency in Adobe Workfront
Proficiency in Microsoft Excel
Experience intaking stakeholder needs and identifying ways to infuse new bodies of work into existing business systems
Experience with change management and driving adoption of new processes and tools
Proven experience designing and documenting scalable processes and workflows.

Responsibilities

Partner collaboratively with tool users and technical partners, acting as the voice of the user by translating operational requirements into platform enhancements and helping shape the future executional roadmap
Assist with user support activities and governance, including questions, issues, and testing
Identify, prioritize, and implement process improvements that drive scalability, efficiency, and operational excellence.
Build & communicate user support trends, reporting and dashboarding
Translate updates for user support communications, assess change impacts and support rollout of technologies and ongoing enhancements from maintenance to optimization
Provide training support, including demos and facilitation
Facilitate conversations with cross-functional partners in support of ongoing run-the-business activities and deliverables