Site Ambassador, On-Site Basketball Operations

Team Esface Basketball Academy•Redwood City, CA

4d•$22 - $26•Onsite

About The Position

Team Esface is a premium youth basketball academy on the SF Peninsula, serving 300+ athletes year-round through club teams, developmental leagues, camps, clinics and training. Families pay for a premium experience, and every minute they spend in our gym should feel like it. The role is the face of Team Esface in the building. When a family walks in, you are the first person they see and the last person they talk to. You make sure every session starts on time, every kid is checked in, every coach has what they need, and the gym is left better than we found it. You are not behind a desk. You are on the floor, talking to people, solving problems, and keeping the energy high.

Requirements

Played basketball (high school, college or high-level club) and still love being in a gym
High energy and likes people. Talking to parents and kids all night sounds fun, not draining
Reliable. On time, every time, and follows a checklist to the letter
Takes pride in the details: a clean gym, a correct roster, a parent who leaves happy
Wants to grow. Strong ambassadors become Lead Site Ambassadors, and some move into coaching
Available Friday evenings and weekends during the season, plus some weekday evenings
Able to reliably reach our Redwood City and mid-Peninsula sites within 30 minutes
Reliable transportation
Able to stand for long shifts, lift and carry equipment up to 40 lbs, and set up tables and scoreboards
Comfortable with a smartphone, WhatsApp and simple apps (we will train you on the rest)
Must pass a background check and complete required youth-safety training before working with athletes

Nice To Haves

Customer service, event staff, recreation or camp experience is a plus, not required

Responsibilities

Arrive at least 45 minutes early and work the site setup checklist: clock and scoreboard, table, cones, balls, hoop heights, signage, music
Confirm assigned coaches are on site 15 minutes before start and flag any gaps to HQ immediately
Print or load rosters and check-in lists
Greet every family, learn names fast, and run check-in accurately
Welcome first-time players and their parents, and walk them through what to expect
Answer parent questions on the spot, and log anything you cannot answer for HQ the same day
Keep the schedule on track: courts, game clocks, rotations, transitions between groups
Run game-day operations for league games and hosted events: table, scoreboard, admissions, referee check-in
Step onto the court when needed: rebound, run a station, demo a drill
Handle minor incidents (injuries, lost items, facility issues) using our escalation procedure
Run the closing checklist: equipment stored, trash out, lost and found logged, gym spotless
Protect our facility partner relationships by following their house rules every time
Submit a 5-minute end-of-shift report: attendance, parent issues, incidents, what could be better