Associate Operations Manager, Service Operations, Labs

DoorDash•San Jose, CA

27d•Onsite

About The Position

You will lead the Service Operations team for the Bay Area market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime and support our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Bay Area, CA, and this is an on-site role with a 100% in-office expectation.

Requirements

6+ years in service operations, field service, or technical operations
2+ years leading service technicians or field teams, with ownership of performance and execution
Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
Comfortable operating in fast-paced, ambiguous environments and driving results through others
Experience scaling operations, launching new markets, or supporting infrastructure buildouts
Valid U.S. drivers license required and a successful completion of MVR required

Nice To Haves

Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems
Mobile/field service background
Familiarity with service platforms like MaintainX, JIRA, or similar
Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub)
Believe in 1% improvement every day

Responsibilities

Foster a safety-first approach to all things Service
Lead a team of new and experienced technicians to maximize uptime of all Operations assets
Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
Track technician productivity to ensure we are good stewards, maximizing our limited resources
Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level
Coordinate the development of Service Technicians in supporting a career path within DoorDash Labs
Track KPIs and explain variances
Maintain accountability and uptime of all tools and equipment to support Service Operations
May flex to nights or weekends to oversee and spot check the team and support the operation.