Associate Operations Manager, Service, Labs (PM Shift)

DoorDash•Phoenix, AZ

1d•Onsite

About The Position

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. This role is fully on-site in the Greater PHX Area, AZ, on the PM shift (2:30 PM – 11:00 PM). You’ll partner with the AM Associate Operations Manager, Service to keep the PHX operation running seamlessly across both shifts and multiple sites.

Requirements

6+ years in service operations, field service, or technical operations
2+ years leading service technicians or field teams, with ownership of performance and execution
Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
Comfortable operating in fast-paced, ambiguous environments and driving results through others
Experience scaling operations, launching new markets, or supporting infrastructure buildouts
Believe in 1% improvement every day
Valid U.S. drivers license required and a successful completion of MVR required

Nice To Haves

Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems
Mobile/field service background
Familiarity with service platforms like MaintainX, JIRA, or similar
Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub)

Responsibilities

Foster a safety-first approach to all things Service
Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift
Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
Track technician productivity to ensure we are good stewards maximizing our limited resources
Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
Track KPIs and explain variances, and know which ones are shift-owned vs. shared across the 24-hour operation
Maintain accountability and uptime of all tools and equipment to support Service Operations
Own shift handoff with the AM Associate Operations Manager — flag open work orders, escalations, and parts status so nothing drops between shifts.
Flex your schedule to overlap with the AM shift for handoff, or to support weekend coverage.