Associate Operations Manager, Service Operations, Labs
About The Position
This role is for the Service Operations team for the Bay Area market at DoorDash Labs. The Associate Operations Manager will lead experienced and new technicians to maximize uptime and support overall fleet utilization goals. This is an on-site role with a 100% in-office expectation and requires the individual to be located in the Bay Area, CA. The position involves fostering a safety-first approach, tracking technician productivity, ensuring adherence to Service SOPs, and coordinating the development of Service Technicians. The role may require flexibility to work nights or weekends to oversee the team and support operations.
Requirements
- 6+ years in service operations, field service, or technical operations
- 2+ years leading service technicians or field teams, with ownership of performance and execution
- Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
- Comfortable operating in fast-paced, ambiguous environments and driving results through others
- Experience scaling operations, launching new markets, or supporting infrastructure buildouts
- Valid U.S. drivers license required and a successful completion of MVR required
Nice To Haves
- Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems
- Mobile/field service background
- Familiarity with service platforms like MaintainX, JIRA, or similar
- Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub)
- Believe in 1% improvement every day
Responsibilities
- Foster a safety-first approach to all things Service
- Lead a team of new and experienced technicians to maximize uptime of all Operations assets
- Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
- Track technician productivity to ensure we are good stewards, maximizing our limited resources
- Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level
- Coordinate the development of Service Technicians in supporting a career path within DoorDash Labs
- Track KPIs and explain variances
- Maintain accountability and uptime of all tools and equipment to support Service Operations
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
