Operations Manager/Customer Service Associate
About The Position
We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. An operations manager is a key part of a management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also analyze and improve organizational processes, and work to improve quality, productivity, and efficiency.
Requirements
- Outgoing personality
- Ability to multitask
- Ability to gain customer confidence and trust
- Proficiency in navigating computers
- Typing skills for call documentation
Responsibilities
- Assist customers with product inquiries in a swift, proficient, and friendly manner.
- Address customer concerns and product issues to ensure customer retention.
- Communicate with customers in a professional, positive manner.
- Multitask by listening and speaking to customers, navigating computers, and typing call documentation simultaneously.
- Gain customer confidence and trust.
- Oversee high-level HR duties, such as attracting talent and setting training standards and hiring procedures.
- Analyze and improve organizational processes.
- Work to improve quality, productivity, and efficiency.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
