Associate Operations Analyst

Bank of Greene•Catskill, NY

4d•Onsite

About The Position

The Associate Operations Analyst supports the accurate, timely, and smooth operation of daily bank activities, helping minimize operational risk and improve process efficiency. The position oversees the Bank’s Overdraft Privilege Program and performs query and report writing using Bank-provided software. It may also involve maintenance tasks, one-time projects, audit and regulatory examination support, and cross-training to provide backup across Operations Department functions. The analyst maintains the Operations Department Procedures Manual in coordination with staff and under management oversight. The role is based at 288 Main Street, Catskill, NY 12414, reports to the Operations Officer, and does not supervise employees. It is a non-exempt position, Grade 11, with a stated pay range of $22.00–$25.00 per hour, commensurate with education and experience. Employees are trained in and expected to follow the Bank’s BSA/AML/CIP/OFAC compliance requirements relevant to their work, including reporting suspicious activity. The Bank is an equal opportunity employer.

Requirements

Bachelor’s degree preferred, or equivalent work experience in a related field.
Minimum of two years of financial institution or back-office operations experience preferred.
Knowledge of computer operation and ability to use the Bank’s software.
Strong attention to detail and ability to identify procedural and control weaknesses.
Ability to manage projects, meet deadlines, and work independently with minimal supervision.
Initiative, reliability, and team-oriented values.
Strong organizational, communication, and problem-solving skills.
Ability to meet the physical demands of the role, including regularly talking or hearing and frequently standing, walking, handling or feeling objects, and reaching with hands and arms.

Nice To Haves

Bachelor’s degree.
At least two years of financial institution or back-office operations experience.

Responsibilities

Develop and review system queries and periodic reports for the Operations Department.
Serve as liaison with branches and departments on deposit product support, inquiries, and reports.
Print daily customer deposit-related notices for mail processing.
Monitor the Overdraft Privilege Program, maintain monthly compliance-monitoring reports, send educational materials and letters to customers with excessive use, and contact those customers.
Prepare monthly and quarterly overdraft-related reports for the Board of Directors.
Perform or review deposit-account customer maintenance as needed.
Process weekly deposit account rate changes.
Review customer statement activity for accuracy and validity.
Oversee daily mobile-deposit processing.
Perform or review general-ledger reconciliations and coordinate issues with the supervisor.
Administer user access on various systems and programs.
Lead or assist management with assigned one-time projects.
Organize or perform core processing system testing related to updates affecting Operations Department functions.
Provide rotational backup for Operations Department positions as needed.
Maintain the Department Procedures Manual in coordination with staff and management.
Analyze department processes and tasks for potential improvements and coordinate management-approved changes.
Provide support and gather information for auditors and regulatory examiners.
Oversee postal and interoffice mail processing, including couriers, and coordinate as needed.
Provide liaison support to third-party Bank vendors and processors.
Develop detailed knowledge of Bank products, services, and general information, and a basic understanding of operations in other Bank departments.
Maintain written and oral interpersonal customer-service skills.
Complete required training programs and other tasks or projects assigned by the supervisor.
Follow applicable Bank compliance requirements, including reporting suspicious activity to the immediate supervisor or BSA Officer.