Associate IT Operations Analyst

Ecolab • Naperville, IL

7d • $57,800 - $86,800 • Hybrid

About The Position

Nalco Water, an Ecolab company, is seeking an IT Operations Support Specialist to provide first-line support to field teams and customers. The role troubleshoots 3D TRASAR and Nalco field equipment and delivers problem-solving support to promote customer satisfaction. The position is hybrid in Naperville, Illinois, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.

The analyst provides live phone support, helps customers and field representatives with equipment and e-catalog products, uses SAP for pricing, warranty, and parts communication, and tracks support requests in ServiceNow. The role also gives technical guidance to product marketing, R&D, and commercialization teams and works with Level 2 support on escalated issues.

The pay range is $57,800–$86,800. Ecolab describes its benefits as comprehensive and market-competitive; specific benefits are not listed in the posting. Certain customer-facing positions may require additional background screening and/or drug and alcohol testing for customer credentialing. Ecolab provides reasonable application-process accommodations as required by applicable law.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of technical experience.
• At least 2 years of customer service, contact center, or related experience.
• Basic knowledge of PLCs and electrical components.

Nice To Haves

• Experience using SAP and Microsoft Office Suite.
• Understanding of industrial electrical and mechanical systems.
• Ability to analyze and interpret spreadsheet data logically.
• Ability to lead customer conversations and explain technical information clearly and confidently.
• Consultative approach to problem-solving.
• Organizational skills and attention to detail.
• Ability to manage multiple projects and work efficiently against deadlines.
• Ability to work through high-pressure situations and drive issues to a positive resolution.

Responsibilities

• Serve as the first line of contact for troubleshooting 3D TRASAR and Nalco field equipment.
• Provide live phone support to field representatives on standard equipment and e-catalog products, using specifications, product literature, and pricing information.
• Use SAP to communicate with customers about pricing, warranties, and equipment parts.
• Track phone and email support tickets in ServiceNow.
• Provide technical guidance to product marketing, R&D, and commercialization teams in assigned technology areas.
• Partner with the Level 2 support team to resolve escalated issues.
• Support team vision, goals, and metrics.

Benefits

• The company states that it offers comprehensive and market-competitive benefits, but specific benefits are not listed in the posting.
• Opportunity for a long-term, advanced career path and growth with a global leader.
• Access to best-in-class resources, tools, and technology.
• Safety training and personal protective equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level