Associate Operations Analyst

Bank of Greene•Village of Catskill, NY

5d•$22 - $25•Onsite

About The Position

The Associate Operations Analyst supports the smooth, accurate, and timely operation of daily bank activities, helping minimize operational risk and improve process efficiency and accuracy. The role oversees the Bank’s Overdraft Privilege Program and develops queries and reports using Bank-provided software. It may also involve maintenance tasks and one-time projects, and includes supporting audit and regulatory examination requests. The analyst is cross-trained in Operations Department functions to provide backup as needed and maintains the Department Procedures Manual in coordination with staff and management oversight. The position is based at 288 Main Street, Catskill, NY 12414, is classified as non-exempt, and reports to the Operations Officer. It does not supervise other employees. The listed pay range is $22.00–$25.00 per hour, commensurate with education and experience. Employees receive training in applicable Bank Secrecy Act procedures before assuming duties and are expected to comply with the Bank’s BSA/AML/CIP/OFAC Program and related requirements. The Bank of Greene is an equal opportunity employer.

Requirements

Bachelor’s degree preferred, or equivalent work experience in a related field.
Minimum of two years of financial institution or back-office operations experience preferred.
Knowledge of computer operation and ability to use the Bank’s software.
Strong attention to detail and ability to identify procedural and control weaknesses.
Ability to manage projects, meet deadlines, and work independently with minimal supervision.
Initiative, reliability, and team-oriented values.
Strong organization, communication, and problem-solving skills.
Ability to meet the physical demands of the role, including regularly talking or hearing and frequently standing, walking, handling or feeling objects, and reaching with hands and arms.
Complete required training and meet applicable BSA/AML/CIP/OFAC and other compliance requirements.

Nice To Haves

Bachelor’s degree.
At least two years of financial institution or back-office operations experience.

Responsibilities

Develop and review system queries and periodic reports for the Operations Department.
Serve as liaison with branches and other departments for deposit product support, inquiries, and reports.
Print daily customer deposit-related notices for mail processing.
Monitor the Overdraft Privilege Program and maintain monthly compliance-monitoring reports.
Send letters and educational materials to customers regarding excessive use of the Overdraft Privilege Program and contact customers about excessive use.
Prepare monthly and quarterly overdraft-related reports for the Board of Directors.
Perform or review maintenance on customer deposit accounts as necessary.
Process weekly deposit account rate changes.
Review customer statement activity for accuracy and validity.
Oversee daily mobile deposit processing.
Perform or review general ledger reconciliations and coordinate issues with the supervisor.
Administer user access for various systems and programs.
Lead or assist management with one-time projects as assigned.
Organize or perform core processing system testing related to updates affecting Operations Department functions.
Provide rotational backup for Operations Department positions as needed.
Maintain the Department Procedures Manual in coordination with staff and management.
Analyze department processes and tasks for potential improvements and coordinate changes approved by management.
Support auditors and regulatory examiners by gathering information as needed.
Oversee postal and interoffice mail processes, including couriers, and coordinate as necessary.
Provide liaison support to the Bank’s third-party vendors and processors.
Develop detailed knowledge of the Bank’s products, services, and general information, and a basic understanding of other departments’ operations.
Maintain written and oral interpersonal customer service skills.
Complete required training programs and other tasks or projects assigned by the supervisor.
Follow Bank Secrecy Act procedures, report suspicious currency transactions or activity to the immediate supervisor or BSA Officer, and comply with applicable Bank compliance requirements.