Associate, New Verticals - Convenience Strategy & Operations

DoorDash USA•Washington, DC

10h•$74,800 - $110,000•Hybrid

About The Position

Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! These roles sit within our Convenience Strategy & Operations - the first vertical we launched outside of restaurants! Convenience is one of our most profitable and accessible verticals with the highest monthly average users across our New Verticals platform - we are growing the team so come join us! We are hiring two Associates to work on our Convenience Strategy & Operations team across growth, quality and operational initiatives. You will work on major enterprise merchants to drive customer acquisition, merchant performance, operational excellence, and sustainable growth by identifying & executing against strategic opportunities. We have two roles open - one role is more focused on growth initiatives across our Enterprise Merchants and one role is more focused on driving continuous improvement and a perfect Consumer experience. Depending on the role we align you to, you might work on initiatives like: Identifying, validating, and launching high-impact “0-to-1” initiatives that unlock new growth opportunities across the convenience merchant base Partnering with cross-functional teams to enhance in-app merchandising and optimize the customer journey across the funnel Developing initiatives that strengthen DoorDash’s position as the preferred destination for convenience shopping through improved selection, discoverability, and quality Leading operational improvement projects focused on increasing order accuracy, fulfillment speed, and overall customer satisfaction Streamlining in-store fulfillment processes to improve efficiency and create a seamless experience for Dashers and merchant partners Developing and executing on programs that improve inventory accuracy and ensure real-time platform availability reflects in-store stock levels These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. We have two positions open so you will be considered for both roles throughout this interview process. Role alignment will be determined by the hiring panel through team matching & role fit after interviews are completed. This is an individual contributor position. We operate in a hybrid model and spend a few days a month in person together.

Requirements

1-3+ years of experience in highly analytical and cross-functional environments (tech, operations, strategy, consulting, banking, or related experience).
Ownership mentality: always looking for opportunities to better work product and own the outcome.
Entrepreneurial spirit: bias for action and ability to build things from the ground up.
Analytical skills: comfortable pulling data in SQL and building models in Excel.
Problem-solving skills: ability to synthesize complex problems, translate high-level goals into actionable plans, and implement processes.
Ability to operate at both high-level strategic thinking and detailed operational execution.
Comfort with ambiguity and a rapid pace of change.
Experience and enthusiasm for using AI tools (e.g., Claude, Cursor, Gemini) to automate processes, accelerate analysis, and develop product visions.
Completed Bachelor’s Degree.

Responsibilities

Identify, validate, and launch high-impact “0-to-1” initiatives that unlock new growth opportunities across the convenience merchant base
Partner with cross-functional teams to enhance in-app merchandising and optimize the customer journey across the funnel
Develop initiatives that strengthen DoorDash’s position as the preferred destination for convenience shopping through improved selection, discoverability, and quality
Lead operational improvement projects focused on increasing order accuracy, fulfillment speed, and overall customer satisfaction
Streamline in-store fulfillment processes to improve efficiency and create a seamless experience for Dashers and merchant partners
Develop and execute on programs that improve inventory accuracy and ensure real-time platform availability reflects in-store stock levels
Strategize from first principles to develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
Operate by tracking dashboards and managing week over week metrics to drive high quality operations.
Analyze by building models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
Experiment by transforming strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
Build with AI by using AI tools to automate manual processes, build new prototypes and develop product visions. Push the boundaries of what's possible with AI in day-to-day work, and share learnings with the team.
Lead, collaborate and influence by partnering with and influencing cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.