Associate, New Verticals - Convenience Strategy & Operations

DoorDash USA•San Francisco, NY

3d•Hybrid

About The Position

Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! These roles sit within our Convenience Strategy & Operations - the first vertical we launched outside of restaurants! Convenience is one of our most profitable and accessible verticals with the highest monthly average users across our New Verticals platform - we are growing the team so come join us! We are hiring two Associates to work on our Convenience Strategy & Operations team across growth, quality and operational initiatives. You will work on major enterprise merchants to drive customer acquisition, merchant performance, operational excellence, and sustainable growth by identifying & executing against strategic opportunities. We have two roles open - one role is more focused on growth initiatives across our Enterprise Merchants and one role is more focused on driving continuous improvement and a perfect Consumer experience. Depending on the role we align you to, you might work on initiatives like: Identifying, validating, and launching high-impact “0-to-1” initiatives that unlock new growth opportunities across the convenience merchant base Partnering with cross-functional teams to enhance in-app merchandising and optimize the customer journey across the funnel Developing initiatives that strengthen DoorDash’s position as the preferred destination for convenience shopping through improved selection, discoverability, and quality Leading operational improvement projects focused on increasing order accuracy, fulfillment speed, and overall customer satisfaction Streamlining in-store fulfillment processes to improve efficiency and create a seamless experience for Dashers and merchant partners Developing and executing on programs that improve inventory accuracy and ensure real-time platform availability reflects in-store stock levels These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. We have two positions open so you will be considered for both roles throughout this interview process. Role alignment will be determined by the hiring panel through team matching & role fit after interviews are completed. This is an individual contributor position.

Requirements

1-3+ years of experience
Succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience)
You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad
You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in excel.
You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process
You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment
You're energized by AI tools — and you actively experiment with them. You don't wait to be told how to use a new tool; you’re already exploring tools like Claude, Cursor, Gemini and more.
You bring a builder's mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team.
You're comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.
You have a completed Bachelor’s Degree.

Responsibilities

Identify, validate, and launch high-impact “0-to-1” initiatives that unlock new growth opportunities across the convenience merchant base
Partner with cross-functional teams to enhance in-app merchandising and optimize the customer journey across the funnel
Develop initiatives that strengthen DoorDash’s position as the preferred destination for convenience shopping through improved selection, discoverability, and quality
Lead operational improvement projects focused on increasing order accuracy, fulfillment speed, and overall customer satisfaction
Streamline in-store fulfillment processes to improve efficiency and create a seamless experience for Dashers and merchant partners
Develop and execute on programs that improve inventory accuracy and ensure real-time platform availability reflects in-store stock levels
Strategize from first principles to develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
Own tracking dashboards and manage week over week metrics to drive high quality operations.
Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
Transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
Use AI tools to automate manual processes, build new prototypes and develop product visions.
Partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
mental health program