Associate, NA Wholesale Operations, Le Labo Fragrances
About The Position
Le Labo is seeking an Associate, North America Wholesale Operations to support the growth and performance of its wholesale channel, including brick-and-mortar retail doors. As part of the sales department, the Associate partners with North American retail partners and provides operational support to the field and sales teams. The role reports to the Assistant Manager, NA Wholesale Operations and is based in the company’s Williamsburg, Brooklyn office, with office attendance three days per week and visits to the Brooklyn warehouse as needed. The Associate manages retailer purchase orders, new product and program launch setup, new door openings, stock and account support, sales reporting, and lab supply inventory. The role coordinates across internal teams and retail partners to support accurate order placement, product availability, shipments, launches, and store operations. The position also calls for stewardship of Le Labo’s values, including sustainability, diversity and inclusion, kindness, respect, empathy, humility, and accountability.
Requirements
- At least 3 years of experience in retail operations, account management, or a similar field.
- Exceptional attention to detail, strong organization, project management skills, and ability to multitask in a fast-paced, deadline-driven environment.
- Team-oriented approach.
- Strong verbal and written interpersonal communication skills.
- Excellent problem-solving skills and ability to complete tasks within established timeframes.
- Self-starter able to work independently.
- Proficiency in PowerPoint and Excel, including advanced formulas, PivotTables, VLOOKUP, and conditional formatting.
- Proficiency in retail math and financial analysis.
- New York-based resident able to work in the office three days a week and at the Brooklyn warehouse as needed.
Nice To Haves
- Experience with SAP.
Responsibilities
- Track and report weekly retailer purchase order levels to ensure alignment with forecasts.
- Review purchase orders for issues and opportunities, including incorrect SKUs, prices, units per pack, and rejections; coordinate follow-up with responsible stakeholders and save purchase orders in SharePoint for the field team.
- Maintain the listing and exclusions master list with the event management team and confirm SKUs and locations are correctly reflected in the tracker.
- Manage the out-of-stock list, communicate replenishment availability to the North America wholesale team, and work with supply chain on urgent out-of-stock situations and restock timing.
- Investigate field-team inventory callouts and address identified stock needs.
- Prepare new launch templates and presentations for retail partners in partnership with the Assistant Manager and Online team, providing information within the 12-week timeline.
- Plan and coordinate the factors needed for launches, project-manage information from internal teams, and ensure communications and updates to retailers are accurate.
- Own the new launch setup process, coordinate timelines with event management, and plan additional shipments such as samples and collateral.
- Coordinate samples needed for marketing with the Online team and Product Development.
- Manage special orders for launches and in-store activations; communicate shipment updates through B2B, track shipments, and alert relevant parties to delivery.
- Report on the success of new launches.
- Manage execution of new door openings, coordinate free-supply scheduling and delivery, and track opening purchase orders to ensure proper delivery.
- Manage monthly shipments of non-saleable goods, including collateral, samples, and counter packaging, to wholesale counters; ship via Passport and communicate late or out-of-stock items to the field team.
- Manage relationships with key North American specialty stores and partners; support purchase order placement and follow up on shipping details, including rejections and out-of-stock units.
- Partner with the Assistant Manager on forecasts for Demand Planning and provide best-in-class customer service to retail partners.
- Create and manage a weeks-of-supply tool with the Assistant Manager and communicate stock callouts to retail partners.
- Report weekly retail sales by door for major and specialty accounts and create quarterly retailer-by-SKU sales reports.
- Support ad hoc analytical data requests for the channel.
- Oversee lab supply inventory across brick-and-mortar locations and coordinate replenishment orders.
- Promote Le Labo’s values and mission through accountability, inclusive and respectful interactions, and positive contributions to the brand, operations, teams, partners, and broader world.
Benefits
- Medical, dental, and vision insurance
- Wellness and family support programs
- Life and disability insurance
- Retirement savings plans
- Paid leave programs
- Education-related programs
- Paid holidays and vacation time
- Competitive bonus program with potential for overachievement based on performance and company results
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
