Associate Merchandiser - Hard Goods

Li & Fung • Chicago, IL

4d • $20 - $29

About The Position

The Associate Merchandiser for the Miles Hard Goods Division supports customer relationships and helps drive the product lifecycle from order placement through delivery. The role requires a proactive, detail-oriented individual who can manage multiple priorities, communicate effectively with cross-functional teams and customers, and contribute to the division’s success through strong execution and service.

The position supports day-to-day merchandising operations, maintains order and production records, coordinates with overseas offices and customers, and assists with product specifications, pricing, tenders, and samples. It also provides consistent customer service and helps ensure timely delivery in line with quality and compliance standards.

Requirements

• 1–2 years of experience in merchandising, sales support, or a related customer-facing role.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Detail-oriented, with excellent written and verbal communication skills.
• Self-motivated, with a positive attitude and collaborative mindset.
• Ability to travel domestically and internationally 1–3 times per year, as needed.
• Bachelor’s degree in Fashion Merchandising, Fashion Design, Business, Marketing, or a related field, or equivalent work experience.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Responsibilities

• Support day-to-day merchandising operations, including order entry, tracking, and communication with customers and overseas teams.
• Maintain accurate and timely records of purchase orders, production schedules, and customer requirements.
• Partner with the Miles team to ensure orders are delivered on time and meet quality and compliance standards.
• Manage artwork timelines and coordinate commercial packaging requirements with overseas offices and customers.
• Assist in preparing product specifications and pricing forms, and support the tender process.
• Coordinate the distribution, approval, and tracking of product samples between factories and customers.
• Provide consistent, high-level customer service and maintain strong client relationships through clear communication and follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level