Associate, Member and Provider Programs

Oscar Health•Tempe, AZ

1d•$91,659 - $120,303•Hybrid

About The Position

Oscar is hiring an Associate, Member and Provider Programs to join its Member Experience Team. The role works cross-functionally with internal and external stakeholders and represents the department’s needs and interests in company-wide initiatives. It calls for project management, implementation, and communication skills, attention to detail, strong documentation, and the ability to manage multiple initiatives and stakeholders. The Associate manages projects and programs supporting member experience and member and provider contact centers, assesses impacts on operations and customer experiences, and helps develop initiatives that improve services and operations. The role also supports change management, launch readiness, and risk mitigation by coordinating stakeholders and creating frontline training, workflows, knowledge base content, and other implementation materials. The position reports to the Senior Manager, MPSO Initiatives. This role is based in Oscar’s Tempe, Arizona office and follows a hybrid schedule with three in-office days per week. Thursdays are required for team meetings and events; the other two office days are flexible. The stated base pay range is $91,659–$120,303 per year. The role is eligible for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

Bachelor’s degree or at least 4 years of commensurate experience.
At least 3 years of program management experience.
At least 2 years of experience delivering projects or programs independently and within a team environment.

Nice To Haves

Contact center experience.
Experience implementing complex projects spanning technology innovation and operational impacts.
Experience or background in a fast-paced operations environment.
Experience successfully executing enterprise-wide initiatives, including defining project plans, coordinating resources, managing implementation activities, and developing processes for rollout and ongoing support.
Healthcare experience in health insurance, health systems, or healthcare consulting.
Master’s degree.
PMP or other program management certification.
Lean/Six Sigma certification.

Responsibilities

Lead end-to-end management of cross-functional implementations and projects for member experience and member and provider contact centers, including project planning, stakeholder engagement and updates, relationship management, risk and issue mitigation, and timely completion.
Assess how new programs affect existing operations, workflows, and member, provider, and colleague experiences; guide program development toward a leading consumer experience.
Identify risks proactively and develop mitigation strategies.
Develop frontline training, workflows, knowledge base content, and other materials needed to launch initiatives successfully.
Lead launch monitoring and issue triage.
Collaborate with internal and external stakeholders on implementation, communications, and program strategies for change management and risk mitigation.
Maintain project plans and documentation and update stakeholders on progress and status.
Identify and act on opportunities to improve member experience and member and provider service operations.
Apply technology to transform work and improve experiences for frontline colleagues and members at scale.
Mentor team members and support colleagues’ growth and professional development.
Comply with applicable laws and regulations.
Perform other duties as assigned.