Associate, Member and Provider Programs

Oscar Health • New York, NY

2d • $101,844 - $133,670 • Hybrid

About The Position

The Associate, Member and Provider Programs works cross-functionally with internal and external Oscar stakeholders and represents the department’s needs and interests in company-wide initiatives. The role requires project management, implementation, communication, attention to detail, and documentation skills, as well as the ability to manage multiple initiatives and stakeholders.

The position is part of Oscar’s Member Experience Team and reports to the Senior Manager, MPSO Initiatives. It is based in Oscar’s New York City office and follows a hybrid schedule requiring three in-office days per week. Thursday is a required in-office day for team meetings and events; the other two office days are flexible.

The stated base pay range is $101,844–$133,670 per year. The role is eligible for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

• Bachelor’s degree or at least 4 years of commensurate experience.
• At least 3 years of program management experience.
• At least 2 years of experience delivering projects or programs independently and within a team environment.

Nice To Haves

• Contact center experience.
• Experience implementing complex projects spanning technology innovation and operational impacts.
• Experience or background in a fast-paced operations environment.
• Successful execution of enterprise-wide initiatives, including defining project plans, coordinating resources, managing implementation activities, and developing processes for program rollout and ongoing support.
• Healthcare experience in health insurance, health systems, or healthcare consulting.
• Master’s degree.
• PMP or other program management certifications.
• Lean/Six Sigma certifications.

Responsibilities

• Lead end-to-end management of cross-functional implementations and projects for member experience and member and provider contact centers, including project planning, stakeholder engagement and updates, collaboration, risk and issue mitigation, and on-time completion.
• Assess how new programs affect existing operations, workflows, and member, provider, and colleague experiences; guide program development toward a leading consumer experience.
• Identify risks proactively and develop mitigation strategies.
• Develop frontline training, workflows, knowledge-base content, and other materials needed to launch initiatives successfully.
• Lead launch monitoring and issue triage, and work with internal and external stakeholders on implementation, communications, program strategies, change management, and risk mitigation.
• Maintain project plans and documentation, and update stakeholders on progress and status.
• Identify and act on opportunities to improve member experience and member and provider services operations, delivering impactful outcomes.
• Apply technology to transform work and improve experiences for frontline colleagues and members at scale.
• Mentor team members and promote colleagues’ growth and professional development.
• Comply with applicable laws and regulations.
• Perform other duties as assigned.

Benefits

• Unlimited vacation program.
• Annual performance bonuses.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level