Associate, Medicare Retention Programs

HealthFirst•New York, NY

1d•$51,000 - $80,070•Remote

About The Position

Focus on Member Migration (Right Plan Fit) and Involuntary Disenrollment Medicare retention programs. Position will be devoted to existing programming that encourages Healthfirst members to choose the correct plan design for their needs and to maintain their Medicare/Medicaid eligibility so they can remain Medicare plan members.

Requirements

High School Diploma or GED Equivalent
At least 6 months (nonconsecutive) experience in program or project management
Ability to understand complex federal rules and guidelines and be able to ascertain business implications required.
Must have strong interpersonal skills
Microsoft Office (specifically Microsoft PowerPoint, Excel, and Word), corporate email systems and SharePoint

Nice To Haves

Experience managing business processes for project teams
Ability to build project plans or schedules
Ability to drive, track and report project execution progress
Ability to learn quickly and keep pace with fast-changing state and federal guidelines
Experience in a cross functional strategy team and/or other projects within the healthcare industry

Responsibilities

Support the day-to-day management and execution of retention programs, coordinating activities, tracking milestones, and ensuring timely delivery of initiatives across cross-functional teams.
Monitor program performance, analyze outcomes, and synthesize stakeholder feedback to identify trends, gaps, risks, and opportunities to improve retention, reduce disenrollment, and enhance the member experience.
Partner with Marketing, Sales, Member Services, Technology, Analytics, and external partners to coordinate workstreams, facilitate communication, and support implementation of retention initiatives, including RMRP behavioral science efforts.
Identify opportunities to improve processes, workflows, and member engagement programs; support the development, implementation, and evaluation of solutions that drive continuous improvement and operational effectiveness.
Prepare reports, dashboards, and presentations to communicate program performance and implementation progress, while supporting the development of member outreach strategies, member-facing communications, training materials, and program documentation.
Additional duties as assigned