Medicare Technician

The Hartford•San Antonio, TX

1d•$46,222 - $69,333•Hybrid

About The Position

We are seeking a Medicare Technician for our Medicare Operations Team. This position is an integral to the support of multiple offices and multiple lines of business. Attention to detail is necessary to ensure all requirements of our customer are met. Strong organization skills necessary to prioritize requests and maintain turnaround times. Must respond appropriately and effectively to customers’ needs in timely and professional manner. The Medicare/Medbill Technician will perform various functions for personnel in the Field Claim Offices as it relates to Medicare or our Medbill department. Responsibilities include working in multiple systems in support of multiple lines of business and offices. This includes but is not limited to: the development and pricing of liens, developing lien letters and dispute correspondence, ICD-9 and 10 decoding, error corrections, online document management, calculating Penalty and Interest, various types of system tasks, and customer service through phone, fax and mail. Quality - Accurate and timely response to our customers. Accuracy in processing of multiple tasks and processes ensures accuracy of claim files and lien resolution as well as adherence to state and federal Compliance requirements. Claim research, lien tracking, ICD-9 and 10 decoding and ECOS data error correction are part of the role as is back up for other roles within the team. Inventory Management -Effectively and efficiently manages assigned caseload (intake and outstanding). Focus on achieving a level of proficiency that leads to an increase in overall productivity. Display an on-going commitment to identifying barriers that impede optimal productivity. Individual Productivity will be measured, as will the timely management of all tasks including backing up of other individual's duties. Customer Service - Support the achievement of The Hartford's business segment aligned strategic goal of "constantly improving our value to customers" by delivering a value-added customer experience through accurate and timely Medicare reporting and lien resolution efforts. Consistent with the Claims Mission, strive to deliver a distinctive customer experience that deepens customer loyalty such that customers are committed to recommending The Hartford as the insurance company of choice. This position interacts with many customers in many departments as well as external business partners.

Requirements

High School education or equivalent
Ability to comprehend workflows and state regulations
Excellent customer service skills
Strong time management, organization, and attention to detail
Exceptional problem-solving skills
Ability to work in a team environment
Experience working in a fast-paced environment

Nice To Haves

College degree preferred
Medical and insurance terminology preferred
Experience with ECOS and multiple lines of business preferred
Claims adjusting experience preferred

Responsibilities

Ensure accuracy and timely task management
Work closely with peers to deliver on commitments
Responsible for replying to communications to and for our internal and external customers
Demonstrate Sound Judgment - Make decisions in a timely manner; know when to make decisions independently and when to collect more information or involve others.
Embrace Change - Accept and adapt readily to change, including changes in organizational structure, management, strategies, business processes and procedures, priorities, etc.
Value Customers - Demonstrate professionalism and establish credibility and rapport in all customer interactions; personally, enhance The Hartford's reputation.
Work Effectively and Efficiently - Pay attention to detail that is critical to success of lien resolution efforts and accurate Medicare reporting.
Build Effective Relationships - Exchange ideas and information in an open and accepting manner.
Build Technical Proficiency - Demonstrate continuous learning by enhancing technical skills/knowledge.