Senior Manager, Retention Programs

Gartner•Stamford, CT

6d•$108,000 - $148,000•Hybrid

About The Position

The Senior Manager, Global Retention Programs will lead deal support through cross-functional influencing skills on the highest value/most complex renewals across Gartner. This role involves implementing programs to ensure Gartner’s retention and growth strategy, creating scalable action plans, and driving presentations in planning sessions and strategy meetings with Senior Leaders. The position requires strong collaboration with Client Value Managers (CVMs) and Center of Excellence partners to build robust business cases for renewal and growth of large deals. Additionally, the role involves conducting quantitative and qualitative analyses to solve retention and growth challenges, partnering with cross-functional teams to implement solutions, and driving continuous improvement of processes and tools. The Senior Manager will also be responsible for scaling the team’s operational model to deliver exceptional deal support and owning initiatives and complex projects to completion with action-driven insights.

Requirements

Bachelor’s degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company.
Ability to influence leaders to drive business outcomes and growth.
Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients.
Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads.
Forward thinking ability in order to anticipate and mitigate risks to client retention.
Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT.

Nice To Haves

Master's degree preferred

Responsibilities

Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner.
Implement programs ensuring Gartner’s retention and growth strategy.
Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners.
Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals.
Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions.
Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.
Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights.