Associate Mechatronics Field Engineer

FANUC America Corporation•Des Moines, IA

7d•$53,500 - $85,000•Hybrid

About The Position

The Associate Field Service Engineer will be responsible for providing extensive service to most commonly encountered products and problems without assistance. This is an intermediate-level position requiring broad technical knowledge with the regular application of advanced engineering principles, practices, and techniques. The candidate under consideration will be based in Iowa. Reporting to our Minneapolis, MN office, the Associate Field Service Engineer will provide support to customers in Minnesota, Wisconsin, Iowa, Nebraska, North Dakota, and South Dakota states with on-site repair, troubleshooting and/or maintenance services for CNC’s and related system peripheral equipment.

Requirements

High School Diploma or GED
Proven experience providing customer support preferably in a technical customer-facing role or field service environment
Familiarity with common electrical components such as relays, circuit breakers, sensors, and motors
Maintain tools and equipment while transporting parts and materials (up to 75 lbs) to customer locations
Strong diagnostic and problem-solving skills in identifying and resolving equipment issues
Ability to analyze problems, select preliminary solutions, and adapt approaches as needed
Ability to learn quickly and effectively apply new concepts to changing technical environments
Excellent communication skills, both written and verbal
Strong troubleshooting and diagnostic skills in CNC systems and related equipment
Flexibility in traveling 80% - 90% to customer sites
Must possess or be able to obtain a valid driver’s license and maintain a personal vehicle for business use, with the ability to travel throughout the assigned service area as required

Nice To Haves

Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
Two years of relevant experience in a technical customer support or field service environment

Responsibilities

Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products.
Investigate customer complaints and perform analysis to determine the cause(s).
Operate with consistent support of Supervisor/Manager.
Actively participate in on-the-job training and classroom instruction.
Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
Report quality problems to the appropriate manager/supervisor as they are encountered.
Control inventory as assigned.
Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
Maintain all company-provided equipment, including tools.
Travel as required within company-provided directions and guidelines.
Travel to customer sites with some overnight travel ranging from 4-6 nights per month.
Able to travel by airplane for training purposes/ meetings as needed.
Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise.
Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager.
Will frequently work with a more senior-level Field Service Engineer.