Associate Manager, Transportation - Strategic Customer Performance
Campbell's•Camden, NJ
•$72,000 - $99,000•Onsite
About The Position
The Associate Manager, Transportation Strategic Customer Performance is responsible for improving on-time delivery to Campbell's customers. This role leads service performance management across internal teams, carriers, and third-party logistics providers by turning shipment data into root-cause insights, leading performance reviews, and driving route guide changes that improve reliability.
Requirements
- Bachelor's degree
- 3+ years of transportation or logistics experience
- Advanced Excel skills; experience with Power BI or similar BI tools.
- Working knowledge of Transportation Management Systems (TMS) and ERP systems
Nice To Haves
- 5+ years of transportation or logistics experience
- SAP experience
Responsibilities
- Own on-time delivery performance for assigned business units and lanes, tracking results against KPI targets and customer expectations.
- Analyze large shipment, carrier, and service datasets to identify root causes of service failures and trends by lane, carrier, site, and customer.
- Lead recurring internal and external performance reviews with carriers, 3PLs, ship sites, and Customer Supply Chain; drive corrective action plans to closure.
- Recommend and execute route guide changes, including carrier awards, tender sequence, and capacity adjustments, based on service performance.
- Partner with Procurement, Customer Supply Chain, Warehouse Operations, and Planning to resolve systemic issues affecting on-time service.
- Develop and maintain carrier scorecards and service reporting for leadership.
- Coach and develop Transportation Analysts in data analysis, reporting, and stakeholder communication.
Benefits
- Medical insurance
- Dental insurance
- Short-term disability insurance
- Long-term disability insurance
- AD&D insurance
- Life insurance (for individual, families, and domestic partners)
- Matching 401(k) plan
- Unlimited sick time
- Paid time off
- Holiday pay
- Free access to the fitness center (if in WHQ)
- Access to on-site day care (operated by Bright Horizons) (if in WHQ)
- Access to company store (if in WHQ)
- Campbell’s Cares program (matches employee donations and/or volunteer activity up to $1,500 annually)
- Employee Resource Groups (ERGs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
