Associate Manager, Strategy & Operations
About The Position
As an Associate Manager on our Commerce Platform Growth Strategy & Operations team, you will play a critical role in driving our growth and success. As a direct owner of this segment, you will help us to build and execute on our growth strategy across some of the largest and most strategic clients. This includes helping find product market fit, building strategic go to market strategies, partnering cross-functionally to launch solutions, and directly working with our enterprise merchants to scale partnerships and test outcomes. We dream big and bring the newest products to market. On a typical day, you may work with team members to design experiments that improve quality and operations, test the best new marketing strategies, address issues that enable our and our merchants’ processes run efficiently, or dive into data to explain performance at the lowest level of detail and make sure we never stop growing. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve DoorDash Commerce Platform's strategic goals. You will report into a Senior Manager in our Commerce Platform Restaurants team in our Platform Products organization.
Requirements
- Bachelor's degree and 5+ years of experience in finance/management consulting, business operations, business analytics, or high-growth/early-stage startup or entrepreneurial experience is a big plus
- Your expert communication and interpersonal skills set you apart. You are comfortable at connecting with customers and internal teams to promote products and drive adoption
- You are a strong analytical thinker who can provide applicable recommendations out of complex fast changing environments that are often 0-1 bets.
- You crave responsibility and want to shape the vision and direction of the company
- You have experience leveraging AI in your day to day tasks to accelerate your ability to move quickly and test hypotheses.
Responsibilities
- Build and own the business – Drive growth and adoption of some of our top priority projects
- Business development – Develop and foster deep relationships with top priority merchant partners to iterate and grow the business. Key Merchant point of contact within the Strategy & Ops team
- Go-to-market strategy – Build a strong understanding of product market fit, value proposition, pricing, and the competitive landscape, and help the team develop a go-to-market strategy based on these inputs. Grow a high-potential offering within a high-growth business.
- Improve the product – Guide operational improvements for our merchant partners by understanding their needs and working with internal partners to design solutions throughout the product experience. Steer the Commerce Platform product roadmap informed by quantitative analysis and qualitative merchant feedback
- Leadership – Lead cross functional workstreams across Product, Engineering, Finance, Analytics, Support, Sales and Account Management teams to drive growth and scale.
- Experiment – Evaluate and test various revenue, cost and quality drivers.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
