Associate Manager, Partner Integrations

DoorDash USA•San Francisco, NY

About The Position

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection, build modern services for our merchants to grow their business, and help our partners operate. Our Partner Integrations team works with both restaurants and the technology platforms that serve them to integrate with DoorDash. Our New Bets pod focuses on powering DoorDash’s first party Commerce Platform suite— driving seamless integrations across POS systems, middleware platforms, loyalty programs, and gift card providers that bring DoorDash Online Ordering to life for our restaurant partners. DoorDash is looking for an Associate Manager, Partner Integrations who will own and scale integrations supporting our first party digital ordering platform. You will report to a Manager on the Partner Integrations team, and be responsible for leading integrations across POS, middleware, loyalty, and gift card platforms that power DoorDash Online Ordering. Internally, you’ll strategize with cross-functional DoorDash teams to build and operate world-class integrations. Externally, you’ll serve as the face of DoorDash’s integrations team for our platform partners. As an Associate Manager, you will help implement and maintain integrations with our restaurant partners and technology providers to drive growth and quality on DoorDash’s first party channels. You’ll be responsible for key launches, operational metrics and process improvement from strategy to execution, joining other company leaders at the forefront of DoorDash’s fastest-growing business lines.

Requirements

4+ years of experience leading integrations, with experience translating technical concepts to business solutions and building/implementing integrations, within roles such as but not limited to: startup/restaurant tech/software/systems strategy & operations, solutions architecture, solutions engineering, technical program management
Demonstrated technical experience with APIs and webhooks
Proven track record of leading high-visibility initiatives, working both cross-functionally and externally to achieve goals, and succeeding in a team environment
Hands-on working SQL experience to analyze complex problems and troubleshoot issues independently
Excellent written and verbal communication skills
Bachelor’s degree required

Nice To Haves

Familiarity with AI tools is a plus; fluency is not required, but you will be expected to develop and leverage AI skills in the role as we build AI-powered workflows across our operations

Responsibilities

Serve as the voice of DoorDash in managing external relationships with our integration partners, leading implementation and process improvement
Own the success of our first party digital ordering integrations across POS, middleware, loyalty, and gift card platforms
Partner with product and engineering to discover & drive opportunities for operational and product improvement using data analysis and merchant insights
Help define the integration roadmap and strategy in collaboration with other product and operations owners
Join a unique growth opportunity within DoorDash — you will work on multiple parts of the business and develop your skillset alongside world-class leaders