Associate Manager, Inside Sales

HP•Rio Rancho, NM

2d•Onsite

About The Position

This role is responsible for managing a team of inside sales representatives and/or supervisors to achieve revenue goals. The role collaborates with management to align strategies, refine sales approaches, and optimize operations. The role drives initiatives, manages talent, and stays updated on market trends while achieving and/or exceeding quotas.

Requirements

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of job-related experience or 2-4 years of management experience, preferably in inside sales or tele sales, or a related field.
Account Management
Business Development
Business To Business
Catering Sales
Cold Calling
Customer Relationship Management
Inside Sales
Inside Sales Management
Key Performance Indicators (KPIs)
Lead Generation
Marketing
Sales Development
Sales Management
Sales Process
Sales Prospecting
Sales Strategy
Salesforce
Selling Techniques
Software As A Service (SaaS)
Value Propositions
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking

Nice To Haves

Certified Inside Sales Professional (CISP)

Responsibilities

Leads a team of inside sales representatives and/or supervisors, providing guidance to accomplish revenue and expense targets effectively.
Collaborates with management to ensure team strategies are aligned with broader sales and business objectives.
Builds and maintains strong relationships with customers, addressing their needs and concerns to ensure long-term satisfaction and retention.
Assists the team in meeting sales goals by refining call strategies, offering market perspectives, and executing process enhancements.
Compiles and delivers regular performance reports, highlighting sales progress, addressing challenges, and exploring opportunities.
Acts as a point of escalation for customer issues, ensuring timely resolution of sales-related concerns.
Initiates outbound marketing campaigns, explores installed base opportunities, and drives strategic initiatives as required.
Oversees day-to-day sales operations, identifying areas for refinement and optimizing resource allocation.
Manages talent pipeline through recruitment, performance evaluation, training initiatives, and career advancement support.
Stays updated on market trends, competitor activities, and customer preferences, sharing insights with the team to adapt sales strategies accordingly.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
13 paid holidays
Additional flexible paid vacation and sick leave