Inside Sales Associate Manager
About The Position
The Inside Sales Associate Manager will report to the Training & Development Sr. Manager. This role is responsible for coaching and mentoring Inside Sales Associates, fostering their growth and successfully guiding them through the academy program to achieve graduation. The role involves demonstrating development and transference of sales ability, sales process, and executing medium customer value proposition and offer to future inside sales team members. Collaboration with internal partners such as sales trainers, contact centers, marketing, offer development, and sales support is key to providing feedback to remove barriers and accelerate growth. The Associate Manager will partner with the Manager Inside Sales to build individual coaching plans focusing on driver metrics, competencies, and performance drivers. They will also lead projects with sellers to improve adoption and leverage technology, internal and external resources to plan for and deliver relevant, timely, and valuable customer meetings that build trust and grow sales. Additionally, the role requires observing, assessing, and coaching the execution of the value proposition and medium customer offer, as well as evaluating and understanding local market conditions, customer segments, competition, environment, and customer needs. Feedback on team members and partnership with the Manager Inside Sales on recognition programs to motivate sellers are also part of the responsibilities.
Requirements
- High School Diploma/GED required
- 5+ years sales experience in B2B solution-based selling environment focused on revenue attainment and goal orientation.
- Experience cold calling and acquiring new customers.
- Demonstrated leadership capabilities (capable to take on a formal role leading people within 18-24 months).
- Strategic planning, problem solving, quantitative analysis, time management and organization skills.
- Understands financial reporting and demonstrates competence with computer software and a CRM.
- Demonstrated ability to lead change, sellers, and positively influence Grainger customers.
Nice To Haves
- Bachelor's Degree preferred
- Inside sales experience is desired
Responsibilities
- Responsible for coaching and mentoring Inside Sales Associates, fostering their growth and successfully guiding them through the academy program to achieve graduation.
- Demonstrate development and transference of sales ability, sales process and execute medium customer value proposition and offer to future inside sales team members.
- Collaborate with internal partners such as sales trainers, contact centers, marketing, offer development and sales support to provide feedback to remove barriers and accelerate growth.
- Partner with Manager Inside Sales to build individual coaching plans that focus on: driver metrics, competencies and performance drivers.
- Lead projects with sellers to improve adoption.
- Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales.
- Observe, assess and coach to the execution of the value proposition, medium customer offer.
- Evaluate and understand local market conditions, customer segments, competition, environment and customer needs.
- Give feedback on team members and partners with Manager Inside Sales on recognition programs to motivate sellers.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
- 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools.
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
