Associate Manager, In-Store, Strategy & Operations
About The Position
Going Out is an exciting new vector for DoorDash. We’re driving DoorDash customers into our partners’ physical stores, boosting sales and building long-term loyalty across every channel. We’re crafting a seamless, exciting dining experience—from discovery to dessert. Right now, Going Out lives in the DoorDash app, featuring top restaurant recommendations and exclusive in-store discounts. But we’re just getting started—VIP experiences, loyalty perks, reservations, payments, and more are on the way. We’re a scrappy, fast-moving team building a startup within a big company. We take risks, move fast, and roll up our sleeves to make things happen. As a Strategy & Operations Associate Manager focused on the customer side of our Going Out product you’ll own critical pieces of the customer go to market strategy. You will report to our Director of In-Store and work on some of the most urgent projects as the team prepares to scale our product Nationwide. You’ll own and collaborate on critical components of our business including the Going Out customer journey, the Going Out interaction with DashPass, our in-app conversion (from DoorDash visitor to in-store visitor), monthly retention and order frequency for the product and more. You’ll even design and execute experiments to learn about new products we may bring into the Going Out tab. This role will also include regular customer research, and tons of collaboration with product, marketing, and sales.
Requirements
- 4+ years of experience in management consulting / tech / design / investment banking / corporate strategy / business development / business operations or related experience; high-growth or early-stage startup experience strongly preferred
- An established track record of achieving tangible outcomes and moving needles
- Experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities
- Can translate high-level goals into applicable plans & action items
- Excellent Excel skills (can perform complex functions); SQL knowledge a bonus
Responsibilities
- Build – help launch an exciting new product at DoorDash
- Strategize – Set the strategy for customer experience on Going Out
- Experiment – Scope tests and experiments on everything from activation to optimization
- Implement – Execute new marketing and comms plans to help our customer base grow
- Analyze - Build models to evaluate success and set new goals
- Influence – Work with our Product, Engineering, Operations and Sales teams to scale Going Out
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
