Associate Manager, Customer Success
About The Position
The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team dedicated to helping our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer-first approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms/Doordash mission makes it easy to be obsessed with our customers. SevenRooms is hiring for an Associate Manager, Customer Success, to lead our team of SMB Customer Success Managers across Asia Pacific. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our clients have a fantastic experience using our platform. You will inform and execute on strategic initiatives that are aimed at influencing company metrics like product feature adoption, retention, and ROI for our clients. You will report into the Manager, Customer Success for the APAC region on our Customer Success team in our In-Store organisation.
Requirements
- Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
- 3+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
- Experience in a high-growth, fast-paced team environment
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
- Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)
Responsibilities
- Mentor, inspire and grow our team of high-performing Customer Success Managers in Asia Pacific
- Develop best practices, user adoption, and retention strategy for your team
- Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
- Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Benefits
- comprehensive benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
