Associate Customer Success Manager

Thomson Reuters•Frisco, TX

2d•$70,700 - $131,300•Hybrid

About The Position

As an Associate Customer Success Manager, you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You’ll drive product adoption, monitor customer health, and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is eager to grow within Customer Success. About the Role: In the role of Associate Customer Success Manager, you will: Own post-sale relationships for a portfolio of smaller accounts. Drive product adoption, usage, and satisfaction through proactive engagement. Monitor customer health and usage trends to identify risks and opportunities. Conduct regular check-ins and success reviews to ensure value realization. Collaborate with internal teams to resolve issues and support renewals. Maintain CRM and Customer Success tools for visibility and accountability. Contribute to scalable processes and content that enhance the CS function. Success Metrics: Qualified Lead Generation: High-quality leads passed to Sales from customer engagements. Utilization: Rate of product usage and adoption within assigned accounts.

Requirements

Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience).
1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.

Nice To Haves

Relationship Builder: You connect easily with customers and foster trust through clear communication.
Customer Advocate: You prioritize customer goals and work tirelessly to deliver value.
Organized & Efficient: You manage a high-volume book of business without sacrificing quality.
Curious & Growth-Oriented: You seek opportunities to learn, improve processes, and expand your skills.
Collaborative Partner: You work seamlessly with internal teams to resolve issues and create a unified customer experience.
Data-Informed: You use insights to guide engagement strategies and prioritize actions effectively.

Responsibilities

Own post-sale relationships for a portfolio of smaller accounts.
Drive product adoption, usage, and satisfaction through proactive engagement.
Monitor customer health and usage trends to identify risks and opportunities.
Conduct regular check-ins and success reviews to ensure value realization.
Collaborate with internal teams to resolve issues and support renewals.
Maintain CRM and Customer Success tools for visibility and accountability.
Contribute to scalable processes and content that enhance the CS function.

Benefits

Flex My Way workplace policies
Career Development and Growth programming
Comprehensive benefit plans
Paid leave
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan