Associate Customer Success Manager

Anyword•New York, NY

22h

About The Position

Looking to start your career in Customer Success at a startup in the AI space? Join Anyword. We’re helping marketing teams create better-performing content through a combination of AI, data, and insights. We’re looking for an Associate Customer Success Manager who will help customers successfully adopt Anyword, drive engagement, and maximize value from the platform. We’re a team of doers from all walks of life who share a passion for AI and innovation. We firmly believe in personal growth, care deeply about our work, and aspire to be world-class in everything we do. Anyword is trusted by thousands of marketers to create and optimize content that drives results. As an Associate Customer Success Manager, you will join a small team that moves fast and works closely with customers to drive adoption, engagement, and long-term success. This is an excellent opportunity for someone looking to build a career in Customer Success. You'll work alongside experienced team members, gain exposure to enterprise customers, and develop the skills needed to become a trusted advisor to marketing teams using cutting-edge technology. You'll play an important role in helping customers achieve success with Anyword through proactive outreach, onboarding, training, and ongoing engagement. You'll be expected to execute quickly, solve problems, and continuously look for ways to improve the customer experience. Finally, you'll join us at an exciting stage of the company's journey, with opportunities to learn, take ownership, and grow your career.

Requirements

BA/BS degree
Excellent verbal and written English communication
Strong Excel or Google Sheets skills
Strong analytical and problem-solving skills
Ability to execute resourcefully and independently
High level of dedication and determination
Outstanding organizational and multitasking skills
Comfortable with proactive customer outreach via email, phone, and video calls
Curiosity, coachability, and a growth mindset

Nice To Haves

Experience with HubSpot (or equivalent CRM)
Experience with Tableau or equivalent BI tools
Previous data analysis experience
Experience working at a SaaS company

Responsibilities

Proactively engage with existing customers through email, calls, and virtual meetings to drive adoption, engagement, and long-term success
Support customer onboarding, training, and ongoing adoption of Anyword
Serve as a point of contact for customers, helping answer product, technical, and workflow-related questions
Identify customers who may benefit from additional support, engagement, or growth opportunities
Work cross-functionally with Product, Marketing, and Customer Success teams
Gather and share customer feedback and insights with internal stakeholders
Analyze customer usage data to identify trends, opportunities, and areas of risk
Create and maintain customer enablement content, including help center articles, resource center materials, recorded training sessions, and product walkthroughs
Lead customer training sessions and webinars, including creating on-demand educational content that helps customers get more value from Anyword
Contribute ideas for improving customer processes, workflows, and the overall customer experience