Associate Customer Success Manager

Volt • Bethesda, MD

1d • $55,000 - $70,000 • Remote

About The Position

The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success. You’ll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you’ll reduce churn, identify expansion opportunities, and directly contribute to VOLT’s growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
• Bachelor’s degree in Business Administration or related field.
• Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
• Experience in a fast-paced startup environment, with adaptability to shifting priorities.
• Willingness to travel 50% for customer engagements (implementation, training, and QBRs).

Responsibilities

• Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
• Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
• Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
• Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
• Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level