Associate Manager, Credit Bureau Resolution

SoFi•Cottonwood Heights, UT

21h•$99,200 - $124,000•Remote

About The Position

Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify trends and areas for improvement by partnering with quality assurance and credit disputes team lead.

Requirements

2+ years of experience in credit bureau reporting, dispute resolution, or a related field
2+ years of team management experience with direct reports
Process improvement experience
Project management experience
Knowledge of credit bureau reporting regulations, including FCRA
Ability to lead and work independently
Experience working in a regulated industry, such as banking or financial services.
Ability to multitask in a fast-paced environment

Nice To Haves

Knowledge of industry standards for Metro 2 format
Experience working with credit bureau reporting systems, such as Metro 2 validation tools or e-OSCAR

Responsibilities

Oversee Inquiry Disputes execution and success
Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes
First point of contact for Inquiry escalations and QA
Provide suggested SOP updates based on QA observations
Ensure team is trained on new guidance and aligns with dispute investigations
Continual process improvement and change management
Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies
Lead and develop disputes team members
Lead remediation of issues
Track performance metrics and hold team accountable to established standards