Credit Resolution Coordinator-Baytown Tx

Community Resource Credit Union • Baytown, TX

4d • $23 - $28 • Onsite

About The Position

The Credit Resolution Coordinator is responsible for providing comprehensive clerical and administrative support to the Credit Resolution Department, with a focus on bankruptcy processing, vehicle and asset repossessions, and legal collections activities. This role ensures accurate recordkeeping, timely correspondence, and compliance with applicable federal and state regulations governing collections, bankruptcy, and creditor rights.

Requirements

• Minimum 1-2 years of clerical experience in collections, lending, or financial services.
• Working knowledge of bankruptcy law basics (Chapter 7, 11, 13) and collections regulations (FDCPA, FCRA).
• A high school education or GED.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with attention to detail and ability to manage multiple deadlines.
• Effective written and verbal communication skills.
• Ability to handle sensitive financial information with confidentiality and discretion.

Nice To Haves

• Role involves frequent personal contact with individuals inside and outside the organization for conflict resolution, relationship building, and soliciting cooperation.
• Requires a high degree of confidentiality, diplomacy, and tact in all communications.

Responsibilities

• Process Bankruptcy filings; file and track Proofs of Claim and Motions for Relief; monitor case status; update account records; reconcile bankruptcy payments; coordinate with attorneys, trustees, and courts; and ensure compliance with bankruptcy laws and deadlines.
• Prepare accounts for attorney, agency, or court referral; maintain legal referral records; process demand letters, settlements, and payment arrangements; coordinate litigation documentation with legal counsel; and ensure compliance with FDCPA and applicable laws.
• Maintain account records; process mail, member disputes, support total loss, GAP, and extended warranty claims; update collection systems; generate reports; perform skip tracing; provide administrative support; and assist with audits and documentation requests.
• Performs other duties as assigned, including cross-departmental support, special projects, and any additional tasks as directed by management.
• Provides administrative support for the repossession process by maintaining records, preparing and mailing required documentation, assisting with title paperwork, updating account information, and ensuring files are complete and organized for compliance and audit purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED