Credit Resolution Counselor I-BIL SPN (Baytown, Tx)

Community Resource Credit Union • Baytown, TX

10d • $20 - $26 • Onsite

About The Position

Preserves the credit union's assets by controlling delinquent loan and share accounts, collecting delinquent loan and share payments and/or recovering collateral. Adheres to all policies and procedures. Adheres to Federal and State Laws and Regulations.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Meets and exceeds members contact dealing with sensitive issues, etc.
• Regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear.
• Frequently required to stand, walk, and sit.
• Specific vision abilities required of this job include close vision and ability to adjust focus.
• Demonstrates an understanding of, and follows the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance.

Nice To Haves

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

• Contacts delinquent accounts and negative accounts by phone and mail and takes appropriate action to resolve accounts.
• Analyzes financial situation of delinquent members and makes appropriate recommendations.
• Maintains accurate files and reports on all collection activity.
• Performs administrative duties, such as reports, letter, mail, disputes, claims, etc.
• Processes bankruptcies, repossessions, and accounts in legal status to completion in collateral.
• Recommends and submits overdrawn shares for charge off and ensures that all negative shares are charged off in a timely manner.
• Cross sells other services in an attempt to resolve the problems causing the delinquency and returns the member to good standing.
• Trains for professional development.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED