Credit Resolution Specialist - Carbondale IL

SIU Credit Union•Carbondale, IL

3d•$19 - $23•Onsite

About The Position

SIU Credit Union, a strong and growing financial institution in Southern Illinois, is looking for a dedicated Credit Resolution Specialist to join their team full-time. The Credit Resolution Specialist will manage activities associated with delinquent accounts, identify the root causes of delinquency, and utilize various communication methods to work with members to resolve outstanding balances. The company prides itself on providing a high level of service to both its internal team and its external members.

Requirements

High School Diploma or equivalent.
Must be bondable.
Strong understanding of collection procedures and current federal/state laws and regulations.
Exceptional oral and written communication skills for interacting with members, staff, and management.
Proficiency in Microsoft Excel, Word, and Windows-based programs.

Nice To Haves

Background in a financial institution.
Knowledge regarding bankruptcies and small claims court.

Responsibilities

Establish early contact with members to create payment arrangements.
Use human relations skills to negotiate resolutions that balance the best interests of the credit union with the member's unique circumstances.
Maintain accurate, up-to-date activity reports on late and delinquent loans.
Document all collection activities thoroughly.
Assist in preparing documents for repossessions, collection agencies, and legal actions (including bankruptcy claims).
Perform investigative tasks to locate members and collateral when necessary.
Ensure all activities remain in strict compliance with security procedures and federal/state regulations while maintaining member confidentiality.