Associate Manager - Client Services

Infosys•Charlotte, NC

About The Position

Infosys is seeking an Associate Client Partner for the Banking and Financial Services vertical. This role will lead all client interfaces within the assigned account scope and, in partnership with the Client Partner / Senior Client Partner, will co-develop and execute the account plan to drive growth and client value. The Associate Client Partner typically manages a single account or a sub portfolio within a large account, with an indicative annual book of business of approximately $10–$30 million. Role Description: Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client. Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client. Balance different projects running for the client that may involve different delivery managers or horizontal unit resources. Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit. Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions. Account planning and governance: build the account plan including relationships required, opportunities to be pursued, price decisions, etc. Craft account plan with details of the relationships required, the opportunities that have to be chased, and forecasting the potential revenue yield from such opportunities, as well as potential threats and weaknesses that need to be addressed. Make pricing decisions within the scope of the Master Services Agreement. Support pre-sales proposals for new business development outside of account scope. Provide vital input for building future alliances with relevant product vendors. About Infosys Banking and Financial Services: Infosys’ Banking and Financial Services (BFS) practice partners with global banks, payments firms, capital markets and insurance organizations to modernize platforms and accelerate digital transformation. We help clients drive measurable outcomes through cloud and core modernization, data and AI-led insights, cybersecurity and resilience, regulatory compliance, and superior customer experience. As financial services continue to evolve with changing customer expectations, real-time payments, open banking, and increased regulatory focus, Infosys BFS is committed to helping clients innovate responsibly and at scale.

Requirements

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical
Track record of interacting and building relationships with CXO level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Wide variety of IT and business consulting engagement experience
Candidates authorized to work for any employer in the [United States/Canada] without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

Knowledge of industry specific go-to-market solutions
Good understanding of industry specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship

Responsibilities

Lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close
Collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.
Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit.
Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions.
Build the account plan including relationships required, opportunities to be pursued, price decisions, etc.
Craft account plan with details of the relationships required, the opportunities that have to be chased, and forecasting the potential revenue yield from such opportunities, as well as potential threats and weaknesses that need to be addressed.
Make pricing decisions within the scope of the Master Services Agreement.
Support pre-sales proposals for new business development outside of account scope.
Provide vital input for building future alliances with relevant product vendors.