Client Services Associate

SPS-North America•Sunnyvale, CA

2h•Onsite

About The Position

As a Client Services Associate, you are the engine that keeps our workplace humming, acting as a hospitality professional, a logistics wizard, and the face of our professional standards. Your primary goal is to ensure every employee and guest experiences 5-star service from the moment they enter our space. This role involves managing high-stakes logistics and ensuring that technology and pantry areas are always prepared, transforming routine office tasks into a seamless, premium experience.

Requirements

Customer-Obsessed: Believe that no task is too small and every interaction is an opportunity to provide 5-star service.
Tech-Savvy: Comfortable with MS Office and able to quickly learn new package-tracking and shipping software.
Organized & Agile: Capable of pivoting from sorting mail to setting up a high-profile boardroom meeting efficiently.
A Natural Professional: Maintain a polished appearance and a calm, helpful demeanor, even during busy periods.
Education: High School Diploma or equivalent.
Experience: 1+ years of prior work experience.
Physicality: Comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs).
Communication: Possess sharp verbal and written skills for coordinating with vendors and employees.

Nice To Haves

Hospitality, Retail, or Office Services experience is a major plus!

Responsibilities

Master the lifecycle of mail and packages, including secure intake using chain-of-custody software and high-priority outbound shipping, ensuring nothing is lost.
Maintain the "show-ready" status of the Business Service Center, kitchens, and conference rooms, ensuring fresh coffee and perfectly staged meeting areas.
Keep the fleet of multi-function devices (MFDs) and copy/print equipment running flawlessly, acting as the first responder for any machine issues.
Serve as a backup for reception and concierge services, greeting guests with warmth and professional composure.
Assist with office moves, light maintenance, and inventory management, proactively identifying ways to improve workflow during downtime.

Benefits

Career Growth: An opportunity to learn new skills or use a variety of them that may lead to other career opportunities.
Learning & Development: Promotion of a work culture of learning to develop employees to be their best.
We Recognize Talent: A variety of recognition programs for all levels of employees.
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off