Client Services Associate
About The Position
As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space. From managing high-stakes logistics to ensuring our tech and pantry are "VIP-ready," you turn routine office tasks into a seamless, premium experience. This isn't just a "task" role; it’s a career path into facilities management, corporate hospitality, and operations leadership.
Requirements
- Customer-Obsessed: You believe that no task is too small and every interaction is an opportunity to provide 5-star service.
- Tech-Savvy: You’re comfortable with MS Office and can quickly learn new package-tracking and shipping software.
- Organized & Agile: You can pivot from sorting mail to setting up a high-profile boardroom meeting without breaking a sweat.
- A Natural Professional: You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.
- Education: High School Diploma or equivalent.
- Experience: 1+ years of prior work experience.
- Physicality: Comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs).
- Communication: Sharp verbal and written skills are a must for coordinating with vendors and employees.
Nice To Haves
- Hospitality, Retail, or Office Services experience is a major plus!
Responsibilities
- Master the lifecycle of mail and packages. From secure intake using chain-of-custody software to high-priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
- Maintain the "show-ready" status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged.
- Keep our fleet of multi-function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder.
- Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
- Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.
Benefits
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
